Technical support
Report upload, analysis, verification, dashboard or result access issues.
Contact Anovlad Technologies, owner of CiteIntegrity
Contact CiteIntegrity Support.
Reach us for product support, billing questions, refund requests, institutional access, partnerships and citation integrity enquiries.
Support areas
How we can help
Please use the support email for all enquiries. Include enough information for our team to route your request properly.
Billing support
Ask about payments, access unlocks, receipts, failed transactions or plan issues.
Refund requests
Submit refund requests with payment reference, date, email used and reason.
Institutional access
Contact us for university, department, journal, supervisor or enterprise access.
Office contacts
Anovlad Technologies offices
CiteIntegrity is owned by Anovlad Technologies, with office contact points in Europe and Africa.
Europe office
Anovlad Technologies
📍
Office 1346, 60 Tottenham Court Road, Fitzrovia, London, United Kingdom, W1T 2EW
Africa office
Anovlad Technologies
Refund guidance
Requesting a refund
For refund requests, email support with the details below so the payment can be traced quickly.
- Email address used for payment
- Payment provider and payment reference
- Date of payment and amount paid
- Job ID or analysis reference, where available
- Brief reason for the refund request
Data and support note
Protect confidential documents
Please do not email full confidential manuscripts unless you are authorised to do so. For technical support, send the job ID, browser, file type and a brief description of the issue.
Email supportNeed to check a manuscript?
Start a citation integrity analysis and keep your job ID for any support, payment or verification enquiry.