These Terms of Use govern your access to and use of CiteIntegrity, including the website, document analysis tools, citation integrity reports, reference verification features, dashboards, paid access features, downloadable outputs, support services, and any related services we provide.
CiteIntegrity is an academic citation integrity service operated as part of Anovlad Technologies. The service assists users with citation-to-reference matching, missing citation identification, uncited reference detection, reference verification, citation integrity scoring, and related review outputs.
For questions about these Terms, contact:
Prof. Anovlad Technologies
Email: support@citeintegrity.org
Website: https://citeintegrity.org
By accessing or using CiteIntegrity, uploading a document, viewing analysis results, making a payment, or using any related feature, you agree to these Terms of Use and to our Privacy Policy. If you do not agree, you must not use the service.
If you use CiteIntegrity on behalf of a university, company, journal, research group, school, organisation, or other institution, you confirm that you have authority to use the service on that organisation’s behalf. In that case, “you” may refer to both you and the organisation.
These Terms should be read together with:
If there is a conflict between these Terms and a signed written agreement with CiteIntegrity, the signed written agreement will control for that specific arrangement.
You may use CiteIntegrity only if you can lawfully enter into these Terms and comply with them. You are responsible for making sure that any document you upload may lawfully be submitted to the service.
By uploading a document, you confirm that:
CiteIntegrity may provide some or all of the following features:
CiteIntegrity may update, improve, remove, limit, or change features at any time. Some features may be experimental, beta, limited, unavailable for certain document types, or dependent on external services.
CiteIntegrity is intended to support academic quality, citation accuracy, reference consistency, and responsible manuscript preparation. It must not be used to mislead examiners, supervisors, journals, institutions, students, clients, or readers.
You agree not to use CiteIntegrity to:
CiteIntegrity uses automated and rule-based methods, scholarly metadata lookups, matching logic, similarity scoring, and other computational methods. The outputs may include match rates, missing citation lists, uncited references, verification labels, recovery suggestions, weak-support flags, and citation integrity scores.
CiteIntegrity does not guarantee that:
You retain ownership of your uploaded documents, extracted text, citation content, references, and other content you provide to CiteIntegrity. We do not claim ownership of your academic work.
By uploading content, you give CiteIntegrity a limited, non-exclusive, worldwide permission to process, analyse, store temporarily, transmit to necessary service providers, display results, generate reports, troubleshoot errors, and provide the service you requested. This permission exists only for operating, securing, supporting, improving, and administering the service in line with our Privacy Policy.
CiteIntegrity, including its software, interface, design, workflow, scoring logic, report structure, icons, trade names, trademarks, branding, text, code, analysis methods, and related materials, belongs to CiteIntegrity or its licensors. You may not copy, reproduce, modify, sell, resell, reverse-engineer, scrape, or exploit any part of the service except as permitted by these Terms or by written permission.
Our handling of documents, personal data, payments, job records, logs, analytics, and third-party services is described in our Privacy Policy. By using CiteIntegrity, you agree that we may process information as described there.
CiteIntegrity does not sell uploaded documents, does not submit documents to plagiarism databases, and does not use uploaded documents to train generative AI models. Limited citation, reference, title, author, DOI, year, URL, and contextual metadata may be sent to scholarly metadata services where needed for verification.
Some features may require an account, access link, job identifier, payment reference, institutional login, coupon, or other access credential. You are responsible for keeping access credentials secure and for activity that occurs under your access.
You agree not to:
CiteIntegrity may offer free, paid, trial, institutional, coupon-based, subscription-based, or pay-per-analysis access. Prices, currencies, taxes, access periods, usage limits, and included features may be displayed on the website, at checkout, in an invoice, or in a written agreement.
Payments may be processed by third-party payment processors such as Stripe, Paystack, or other approved providers. Your payment may also be subject to the payment processor’s own terms, privacy policy, fraud checks, dispute rules, card-network rules, and bank rules.
You agree to provide accurate payment and billing information. A paid result, download, certificate, subscription, or institutional feature may be unlocked only after successful payment confirmation or verified access approval. If payment confirmation fails, is reversed, is disputed, appears fraudulent, or is not received, CiteIntegrity may delay, restrict, suspend, or revoke paid access.
Unless a separate Refund Policy states otherwise, payments for completed analysis, generated reports, unlocked results, downloaded files, certificates, or consumed digital services are generally non-refundable once the service has been delivered, except where required by applicable law or where CiteIntegrity confirms a technical fault, duplicate payment, failed unlock, or billing error.
Refund requests should be sent to support@citeintegrity.org with the payment email, transaction reference, job reference if available, date of payment, amount paid, and a clear explanation of the issue.
If you initiate a chargeback or payment dispute without first contacting us, we may suspend access linked to the disputed transaction while the matter is reviewed. This does not affect any mandatory rights you may have under applicable law.
You agree to use CiteIntegrity lawfully, responsibly, and only for legitimate academic, research, editorial, institutional, or professional purposes.
You must not:
Institutions, departments, journals, supervisors, research groups, and other organisations may use CiteIntegrity under a separate written agreement or approved access arrangement. Such arrangements may include special pricing, usage limits, retention terms, administrator access, reporting dashboards, training, or support terms.
An institutional user must not upload student, staff, author, client, or confidential documents unless the institution has the necessary authority, consent, policy basis, or legal basis to do so.
CiteIntegrity may rely on third-party services for hosting, databases, queues, payment processing, email, analytics, support, security, and scholarly metadata. These services may be changed, interrupted, rate-limited, discontinued, or unavailable.
Scholarly metadata services such as Crossref and OpenAlex may contain incomplete, delayed, inconsistent, or incorrect records. CiteIntegrity is not responsible for errors, omissions, restrictions, interruptions, or policy changes in third-party services.
We aim to keep CiteIntegrity available, secure, and reliable, but we do not guarantee uninterrupted access. The service may be unavailable, delayed, degraded, or interrupted because of maintenance, deployment, hosting issues, queue congestion, large-file processing, network problems, payment processor delays, third-party API limits, security incidents, or events beyond our control.
We may modify, suspend, limit, replace, or discontinue any part of the service at any time. We may also set or change limits on file size, page count, document type, usage volume, processing time, access duration, download limits, report availability, or verification features.
CiteIntegrity may provide support by email or through other channels we make available. Support is provided on a reasonable-efforts basis. We do not guarantee immediate response times, especially for complex technical, payment, institutional, or document-specific issues.
We may suspend, restrict, or terminate access to CiteIntegrity if we reasonably believe that:
Suspension or termination may affect access to reports, downloads, job results, dashboards, account features, coupons, subscriptions, or institutional arrangements.
CiteIntegrity is provided on an “as is” and “as available” basis to the fullest extent permitted by law. We make no warranty that the service will be uninterrupted, error-free, fully accurate, secure against every threat, or suitable for every academic, legal, institutional, publication, or professional purpose.
We do not provide legal advice, academic supervision, editorial certification, plagiarism certification, publication approval, examination approval, or institutional compliance certification. You are responsible for obtaining appropriate human, academic, legal, editorial, supervisory, or institutional review where needed.
To the fullest extent permitted by law, CiteIntegrity and its operators, officers, employees, contractors, suppliers, licensors, and service providers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of profit, loss of data, loss of goodwill, loss of opportunity, academic rejection, publication rejection, examination consequences, institutional decisions, reputational harm, or business interruption.
To the fullest extent permitted by law, our total liability for any claim relating to the service will not exceed the amount you paid to CiteIntegrity for the specific service giving rise to the claim in the three months before the claim arose, or the minimum amount permitted by applicable law where no payment was made.
Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited.
You agree to defend, indemnify, and hold harmless CiteIntegrity, its operators, officers, employees, contractors, suppliers, licensors, and service providers from claims, losses, liabilities, damages, costs, and expenses arising from:
These Terms are governed by the laws of the United Kingdom or Ghana, unless mandatory consumer protection or data protection laws in your location require otherwise. Where legally permitted, disputes relating to these Terms or the service will be submitted to the competent courts of the two countries.
Before bringing a formal claim, you agree to contact us first and allow a reasonable opportunity to resolve the matter informally. This does not prevent either party from seeking urgent relief where legally necessary.
We may update these Terms from time to time to reflect changes in the service, payment arrangements, technology, law, security requirements, business operations, or user feedback. The updated version will be posted on this page with a revised “Last updated” date.
Continued use of CiteIntegrity after updated Terms are posted means you accept the updated Terms. If you do not agree to the updated Terms, you must stop using the service.
For questions about these Terms of Use, payment access, refunds, document handling, or service support, contact:
Anovlad Technologies
Email: support@citeintegrity.org
Website: https://citeintegrity.org